Wimbledon Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Wimbledon Removals provides removal and related services to residential and commercial customers. By booking a service, accepting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Wimbledon Removals, the removal service provider.

Customer means the person, firm or organisation booking or receiving the services.

Services means any removal, packing, unpacking, storage, disposal, or related services provided by the Company.

Goods means the items, belongings, furniture, equipment and other property in respect of which the Company is instructed to provide the Services.

Working Day means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. Scope of Services

The Company provides removal and associated services for domestic and commercial moves. This may include packing, loading, transportation, unloading, basic positioning of items, and, where agreed in writing, additional services such as packing materials, storage and disposal of certain items.

Any description of services in quotations, booking confirmations or other documents forms part of the agreement only to the extent that it is expressly accepted by the Company. The Company is under no obligation to perform any service not clearly described and agreed at the time of booking or as subsequently confirmed in writing.

3. Quotations

All quotations issued by the Company are based on the information provided by the Customer and on the assumption of normal access, parking and working conditions at both collection and delivery addresses. Quotations are not binding if the information supplied is incomplete, inaccurate or changes materially before the service date.

Unless otherwise stated, quotations are valid for a limited period from the date of issue and may be withdrawn or amended by the Company at any time before acceptance. Quotations do not include fees or charges not expressly specified, such as parking permits, tolls, local authority permits, congestion or clean air zone charges, unless the Company expressly agrees to include them.

The Company reserves the right to adjust the quotation or add reasonable additional charges where circumstances on the day differ from those described, including but not limited to restricted access, additional items, delays outside the Companys control, waiting time, or the need for additional staff or vehicles.

4. Booking Process

A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and complied with any deposit or prepayment requirements communicated by the Company. Indicative dates or provisional bookings do not guarantee availability until confirmed by the Company.

The Customer is responsible for providing accurate details for the move, including collection and delivery addresses, access information, parking arrangements, the nature and approximate quantity of Goods, and any special handling requirements. Any subsequent changes must be communicated to the Company as soon as reasonably practicable so that the booking can be reviewed and, if required, re-quoted.

The Company may decline or cancel any booking at its discretion where the requested Services are not feasible, not lawful, or pose unacceptable risk to staff, property or third parties.

5. Customer Responsibilities

The Customer must ensure that all Goods are properly prepared for removal, including secure packing, labelling and disconnection of appliances, unless packing or related services have been expressly agreed with the Company.

The Customer must arrange adequate parking and vehicle access at all relevant premises. This includes obtaining any required permits, permissions or exemptions. The Customer is responsible for any penalties, fines or charges arising from inadequate or unlawful parking instruction, unless directly caused by the Companys negligence.

The Customer must be present, or arrange for an authorised representative to be present, during collection and delivery to provide instructions, grant access, check inventories where applicable, and sign any relevant documentation.

The Customer is responsible for ensuring that all Goods to be moved are made available on the day of the move and that neither the Goods nor the premises are in a condition that exposes the Companys staff to health and safety risks beyond those reasonably expected for a standard removal service.

6. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows. A deposit may be required at the time of booking to secure the date. The balance of the charges is normally due no later than the commencement of the Services on the agreed service date. The Company may specify different terms for larger or commercial moves.

Payment methods accepted will be communicated by the Company and may include bank transfer and card payments. Cash payments, if accepted, must be agreed in advance. The Company is not obliged to begin or continue the Services if cleared funds have not been received in accordance with the agreed terms.

If any amount due is not paid on time, the Company may charge reasonable interest on the overdue sum and may suspend or withdraw Services until full payment, including any additional costs, has been made. The Customer shall be liable for all reasonable costs incurred by the Company in recovering overdue amounts.

7. Cancellations and Postponements

The Customer may cancel or postpone a booking by giving written or verbal notice to the Company. The following charges may apply, unless otherwise agreed.

If the Customer cancels more than a specified number of Working Days before the booked service date, the Company may refund any deposit less reasonable administration costs.

If the Customer cancels within a short period before the booked service date, or fails to be available when the Company arrives to perform the Services, the Company may retain the deposit in full and may charge a proportion of the total quoted amount to cover costs incurred and loss of opportunity.

Where a booking is postponed to a new date, the Company will make reasonable efforts to accommodate the change but does not guarantee availability. Cancellation charges may apply where postponement amounts to a late cancellation under this clause.

The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, accidents, vehicle breakdown, staff illness, or other events making it unsafe or impracticable to proceed. In such cases, the Company will seek to agree a new date with the Customer, and liability shall be limited to a refund of any amounts paid for Services not yet provided.

8. Excluded Goods

Unless expressly agreed in writing, the Company does not transport or handle prohibited or dangerous items, including but not limited to explosives, flammable substances, weapons, illegal goods, live animals, perishable items, and any items which by their nature may cause harm, contamination or damage.

The Customer must not include such items in the Goods and must notify the Company in advance if any Goods may be fragile, unusually heavy, or require special handling. The Company may refuse to move any item which it reasonably considers dangerous, illegal, excessively fragile, or beyond the scope of the agreed Services.

9. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. The Companys liability for loss of or damage to Goods while in its care will be limited as set out in this clause, unless mandatory statutory rights apply.

The Company shall not be liable for any loss or damage arising from risks which are inherent in the nature of the Goods, including normal wear and tear, or from insufficient or defective packing undertaken by the Customer or third parties.

The Company shall not be liable for loss or damage where it results from circumstances beyond the Companys reasonable control, including but not limited to acts of third parties, severe weather, road conditions, or delays caused by traffic, accidents or law enforcement activities.

In the event that the Company is found liable for loss or damage to Goods, its liability shall, to the fullest extent permitted by law, be limited to the lower of the cost of repair or the current market value of the item affected, and subject to an overall financial cap that may be notified to the Customer in advance or set out in any separate policy or schedule.

The Company shall not be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of use, loss of enjoyment, or emotional distress, whether arising in contract, tort or otherwise.

10. Claims and Time Limits

The Customer must inspect the Goods and premises as soon as reasonably possible after completion of the Services. Any visible loss or damage must be reported to the Company at the time of delivery or within a short period thereafter, and in any event within a reasonable time frame, so that the Company can investigate.

Claims for loss or damage should be submitted with supporting details, including photographs where available, and any relevant documentation. The Company may request access to inspect the damage or to collect the damaged item for assessment.

Failure to notify the Company within a reasonable period may prejudice the Companys ability to investigate and may affect the outcome of any claim, except where this would be inconsistent with statutory rights that cannot lawfully be excluded.

11. Waste and Disposal Regulations

The Company operates in accordance with applicable waste management and environmental regulations. The Company will only remove or dispose of items as waste where this has been expressly agreed as part of the Services.

The Customer must accurately describe any items intended for disposal, including any that may be classified as hazardous or restricted waste. The Company reserves the right to refuse removal of any item that cannot lawfully or safely be transported or disposed of.

Where the Company agrees to dispose of items, it will use lawful and appropriate disposal routes, such as licensed waste transfer stations or recycling facilities, depending on the nature of the waste. Additional charges may apply for disposal services, especially for bulky, heavy, or regulated items such as electrical appliances, mattresses or construction debris.

The Customer remains responsible for any unlawful or undisclosed waste placed among the Goods without the Companys knowledge. Any fines, penalties or charges incurred as a result of such inclusion may be charged back to the Customer.

12. Access, Parking and Property Protection

The Customer must ensure that suitable access is available at both collection and delivery points, including clear routes for safe carrying of Goods and reasonable space for parking and manoeuvring vehicles.

The Company will take reasonable steps to protect floors, walls, doors and other surfaces from damage while carrying out the Services. However, the Customer should prepare premises appropriately, including removing or protecting fragile fixtures and fittings, and advising the Company of any particular vulnerabilities.

The Company is not responsible for damage resulting from the movement of items through tight or restricted spaces where the Customer has requested that the move proceed despite advice of potential risk.

13. Delays and Waiting Time

The Company will use reasonable efforts to adhere to agreed arrival and completion times, but such times are estimates and are not guaranteed unless expressly agreed as fixed in writing. The Company shall not be liable for delays caused by events outside its reasonable control.

Where significant waiting time arises that is not caused by the Company, including for reasons such as delayed access to properties, delayed key release, or issues with third parties, the Company may apply additional charges based on its prevailing hourly or daily rates.

14. Insurance

The Company maintains appropriate insurances in respect of its operations as required by law and good industry practice. These insurances do not replace the need for the Customer to maintain suitable insurance for their own Goods and premises.

The Customer is strongly advised to ensure that their contents and buildings insurance policies provide adequate cover for the move, including for periods when Goods are in transit or temporarily unattended.

15. Data Protection and Privacy

The Company will collect and process personal information provided by the Customer for the purposes of delivering the Services, managing bookings, handling payments, and dealing with any queries or claims.

Personal data will be handled in accordance with applicable data protection laws. It will only be shared with third parties where necessary for the performance of the Services, for legal or regulatory reasons, or with the Customers consent.

16. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

The Company will aim to address complaints promptly and fairly. This may involve requesting further information, reviewing documentation, and, where relevant, inspecting any alleged damage or loss.

17. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking shall apply to that booking unless a variation is expressly agreed in writing between the parties.

No employee, agent or contractor of the Company has authority to agree any terms that conflict with these Terms and Conditions unless confirmed in writing by an authorised representative of the Company.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company retains the right to bring proceedings in any other court of competent jurisdiction where necessary to protect its rights or enforce any judgment.

By proceeding with a booking or allowing the Company to commence the Services, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.